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Home Care Frequently Asked Questions

Be Well Care’s 10-Point Quality, Compassionate, Reliable Home Care Promise

Frequently asked questions

What areas does Be Well Care serve?

Be Well Care provides home care services in Henley-on-Thames, Reading, Marlow and other areas in Oxfordshire, Berkshire, Buckinghamshire, and Wokingham.

Why choose Be Well Care?

Personal care is a regulated service, and we are CQC registered rated GOOD on all 5 Key line of Enquiries (Well-led, Safe, Caring, Effective, Responsive). We are fully insured for the services we provide and above all we maintain competitive prices to ensure our services are accessible long-term, without compromising on quality.

What does your 10-point promise of home care include?

Our 10-point promise includes quality care from certified professionals, compassion for all, effective home care practices, reliable service, accessible care, person-centred plans, empowering support, community integration, inspirational leadership, and sustainable eco-friendly care.

Does Be Well Care offer 24/7 support and if so, what does it encompass?

Yes, we provide 24/7 support to encourage open communication, transparency, and proactive learning. Our optional next-of-kin app keeps families informed about their loved ones' care.

What does your 10-point promise of home care include?

Our 10-point promise includes quality care from certified professionals, compassion for all, effective home care practices, reliable service, accessible care, person-centred plans, empowering support, community integration, inspirational leadership, and sustainable eco-friendly care.

Does Be Well Care offer 24/7 support and if so, what does it encompass?

Yes, we provide 24/7 support to encourage open communication, transparency, and proactive learning. Our optional next-of-kin app keeps families informed about their loved ones' care.

What measures does Be Well Care take to ensure their services are person-centred

We develop a tailored care approach for each client, integrating their unique needs to create an individualized person centred care plan that respects their safety and dignity.

How does Be Well Care incorporate compassion into its care practices?

We treat everyone—clients and staff alike—with kindness, dignity, and respect, ensuring our carers are compensated fairly and our approach is shaped by empathy and understanding.

Does Be Well Care work with local organisations, and why is this beneficial

Yes, we collaborate with local organisations to facilitate community-based companionship for clients. This helps them remain active participants in their community and access vital support services.

How does Be Well Care foster leadership and a positive culture within the team?

Our leadership encourages excellent governance, fostering a learning culture that values diversity, innovation, and growth, ensuring every team member contributes their best.

What makes Be Well Care stand out from other home care providers in the area?

Be Well Care stands by its 10-point promise, blending compassion with quality care, encouraging client participation in their community, and committing to sustainable practices. We aim to enhance the quality of life, not just meet care needs.

What does Be Well Care's commitment to sustainable, eco-friendly practices involve?

Be Well Care actively embraces sustainable practices such as operating in a paperless environment and collaborating with eco-conscious providers. Our internal policies uphold these principles, integrating them into every aspect of our service delivery. Our commitment to the environment, we believe, is a vital part of caring for our clients and their communities.

How do you ensure the reliability and continuity of the home care service you provide?

Our service is built upon reliability and resilience. We ensure services are rendered punctually as agreed, and maintain open, proactive communication to predict and manage any potential disruptions. Our commitment to continuity of care means we have arrangements and cover in place to guarantee your loved one always receives the agreed level of care

How do you tailor your home care services to meet individual client needs?

Our care services are person-centred and highly tailored. We begin with a comprehensive assessment to understand each client's unique needs. This assessment guides the development of a personalised care plan that respects and integrates the client's needs, ensuring their safety, dignity, and personal preferences are at the centre of our care.

What makes Be Well Home Care accessible?

Be Well Care is all about accessible care. We keep our services competitively priced, starting with a minimum of just 30 minutes a day, ensuring the essential care remains within reach for your family over the long term. Yet, we never compromise on quality because we believe that everyone is entitled to exceptional care.

How does Be Well Care facilitate social companionship of clients within their community

Community integration is a big part of what we do at Be Well Care. We partner with local organisations to facilitate community-based companionship and activities, helping our clients to remain active participants in their communities. This approach not only enhances their quality of life but also encourages strong local ties and faster access to community support services.

How does Be Well Care ensure the safety and dignity of its clients?

At the heart of our service is the safety and dignity of our clients. All care plans are built around these principles, ensuring each client is cared for in an environment that upholds respect and safety. Our professionals are committed to treating every client with the kindness and respect they deserve. We also utilize our optional next-of-kin app to keep families informed about their loved one's care, promoting transparency and trust.

What qualifications and training do your home care professionals have?

Our home care professionals are NVQ Level 2 and 3 certified and undergo rigorous training to ensure their skills are at the forefront of care practices. Their qualifications are complemented with ongoing professional development, ensuring their expertise remains updated and aligned with the latest best practices in home care.
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Regulated, Certified, Rated and Insured: Home Care you Can Trust

Be Well Care Ltd is Regulated by the Care Quality CommissionBe Well Care Staff Are DBS Checked for Peace of MindBe Well Care was Inspected and Rated as Good by the Care Quality Commission Be Well Care are full Certified and Insured: Home Care You Can Trust.Be Well CAre is part of the UK Home Care Association
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